Any claims for printed / damaged / defective items must be submitted within 4 weeks of receiving the product. For packages lost in transit, all claims must be submitted no later than four weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice a problem with the products or anything else in the order, send an email to [email protected], with description of the problem and photographs to better identify the error.
The return address is the one on the package. When we receive a returned shipment, an automatic email notification will be sent to you. Unclaimed returns are donated to charities after 4 weeks.
Incorrect address – If you provide an address that is found to be insufficient by mail, the shipment will be returned to our facility. You will be responsible for the shipping costs after we confirm an updated address with you (if and as applicable).
Unclaimed – Shipments that are not claimed are returned to our facility and you will be responsible for the cost of a reshipment to you (if and as applicable).
Returned by you – It is best to contact us at [email protected] before returning any product. We do not refund orders for buyer’s remorse or size changes. A new order will be at your expense, you will need to place a new order with the updated size, which will be your responsibility and the cost borne by you.
Notification for EU consumers: In accordance with Article 16 (c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be predicted:
1. supply of goods manufactured to the consumer’s specifications or clearly customized;
2. sealed goods that have not been sealed after delivery and are therefore not suitable for return due to health protection or hygiene reasons,
therefore, ZOCCAS reserves the right to refuse returns, in its sole discretion.
This Policy will be governed and interpreted according to the English language, regardless of any translations made for any purpose.